Store Policy

Term & Condition

Welcome to GOLDEN OLIVE金卓 website online store.

Terms and conditions stated below applies to all visitors and users of GOLDEN OLIVE金卓  

You're bound by these terms and conditions if you're on GOLDEN OLIVE.COM.MY

General
The content of terms and conditions may be change, move or delete at any time. Please note that GOLDEN OLIVE金卓 have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, GOLDEN OLIVE金卓 will take immediate actions against the offender(s).


Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by GOLDEN OLIVE金卓


Comments and Feedbacks
All comments and feedbacks to will be remain GOLDEN OLIVE金卓's property.

User shall agree that there will be no comment(s) submitted to the will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

There might be 1-3cmb differences in the measurements given due to the different stretchable quality of the materials. Please do check the measurements given in our products and compare with your existing dresses for best fit.

Color of products may varies 10-20% due to studio lighting and editing.

For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

Please notify us before return your item to our store to confirm if they are eligible for our exchange and return policy
If you are shipping an item over RM100, you should consider using a trackable shipping service or purchase shipping insurance. We don't guarantee that we will receive your returned item


Newsletter
User shall agree that GOLDEN OLIVE 金卓 may send newsletter regarding the latest news/products/promotions etc. through email to the user.

Indemnification
The user shall agree to defend, indemnify and hold GOLDEN OLIVE金卓 harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk.  will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfying with your purchased product(s), please return it back to us with the invoice. Please check out “Return  Policy”.

Termination
This agreement is effective unless and until either by the customer or GOLDEN OLIVE .COM.MY

Customer may terminate this agreement at any time. However, may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

 

Availability
We always endeavor to ensure our website is fully up to date so that items on the website are in stock. Sometimes items sell out very quickly, meaning we have zero stock left. When this happens, we try our best to offer alternatives or let you know when they will be back in.

 

Payment Info
Once your order is confirming, payment must be paid in full within 3 working day.
For method of payment, please IN WEBSITE ORDER PAY.

 

Delivery

We will send you the tracking number when your delivery is ready. Please check your inbox. You can also stay tune our website page for latest update.

 

Parcels will be sent out using Courier Service J&T and Poslaju.

 

(The management of goldenolive reserves the right to change the term & conditions without prior notice.)

 

Shipping Policy

*Orders received will be processed and shipped out on next day (except pre-order items).

*The delivery will take place within 3-5 working days via J&T and poslaju (WM), (EM) . We will also take into consideration of products availability and will advise accordingly if any delayed in delivery time.

*We provide shipping within Malaysia.

Depending on where you live, the time it may take for your exchange product to reach you, may vary.

 

If you are shipping an item over RM100, you should consider using trackable shipping service or purchasing shipping insurance. We will not hold responsible for the lost parcels returned to us.

 

Product Descriptions
GOLDEN OLIVE金卓 makes all reasonable efforts to display the products listed for sale as accurately as possible. They are used solely for general information and guidance only.

Defect
You must notify us of any product that you deem to be defective or not of satisfactory quality within 3 days from the date of delivery.
We shall be under no liability in respect of any defect arising from wear and tear, willful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval

Items must be in its original condition (tag intact, unworn, unwashed and unaltered). All returns which do not meet the above-mentioned criterias will be strictly declined.
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.

 

Changes to these terms
GOLDEN OLIVE金卓 reserves the right to amend these terms or make any changes to all or part of this site, or any promotional offers at any given time without prior consent.

 

No Return & Exchange Policy

no Exchanges or refunds are not available at goldenolive.com.my Once the order is made, cancellation cannot be made.

 sale items cannot be refunded.

 

Wrongly order placed or accidentally placed order will not be entertained. Cutomers is responsible to check their order summary in the Cart Page & Check Out Page before proceeding to make payment.

For any return request that fall under below category will not be considered.

 

Color of products varies. This will occur 10-20% due to studio lighting and editing.

There might be 1-3cm differences in the measurements given due to the different stretchable quality of the materials. Please do check the measurements given in our respective products and you may compare with your existing dresses for best fit.

For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

Privacy Policy

References in this Privacy Policy to "we", "us" and GOLDENOILVE (GOLDENOLIVE). At GOLDENOLIVE  we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

Collected Information
We only collect the information that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application to keep all the customers information safe at all time.

Changes to our Privacy Policy

GOLDEN OLIVE金卓 have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

Security
our company website does apply appropriate security application to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However, bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

 

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Topshop. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than GOLDENOLIVE. We will not pass your information on to any other companies or other third parties for marketing purposes unless you have agreed for us to do so.

LINKS TO THIRD-PARTY SITES

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

 

PRIVACY OF CHILDREN ON OUR WEBSITE

Our Website is not intended for use by children under the age of 15, and we will not knowingly collect any information from any person below the age of 15.

 

SALE OF ASSETS

In the unlikely event that GOLDENOLIVE or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Payment Methods

- PAYPAL ( debit card /credit card )

 
 
 
 
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